Return Cancellation Policy

Return Policy

Thank you for your purchase. We always strive to deliver the best product in the best condition and within the mentioned time frame. However, if you are not completely satisfied with your purchase for any reason, you have the right to return your order for a refund.

Returns

All returns must be requested within 7 days of the delivery date. All returned products must be in new and unused condition, with all original protective films and packaging intact. Nordgreen will charge INR 500 as a return/courier fee, which will be deducted from the refund amount.

Please note the following items are not returnable:

Products whose protective films and/or tags are removed
Products that have been used
Products provided for free
Products purchased on more than 30% Discounts/Offers.

Return Process

To return an order, please submit your request via EMAIL on guatam@riveram.in. Once the request is approved, you’ll receive a confirmation email with instructions. Please read through the instructions and place the products securely in their original packaging before mailing your return.

Please respect the following shipping instructions:

As part of our sustainability initiatives, we kindly ask you to minimize environmental impact. When returning your order, please use the original cardboard packaging or as small a package as possible.
The full refund applies only if the product and its original film and packaging are returned in the same condition as when received. Nordgreen reserves the right to apply additional charges if returns do not meet these criteria.

Refunds

After receiving your return and inspecting the condition of your products, we will process your refund. Please allow 5 working days from the receipt of your return to complete the process. We will notify you by email once your refund has been processed.

Exceptions

For defective, damaged or incorrect products, please contact us via email at gautam@riveram.in

Helpful info

When your order is packed, you will receive shipping confirmation email. An email will include the tracking link. Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service then it can take up to 48-72 hours that excludes weekends.

Is there a warranty and how long is it?

Yes!
All Nordgreen watches (including refursbished products) are covered by 2-year warranty from the date of purchase. Nordgreen warranty covers only the manufacturing defects on the watch itself.

How long is the battery life of my watch?

The batteries fitted in our timepieces are expected to last around 2 years. The battery life-time depends on external factors such as, but not limited to external temperature, humidity, air pressure.
Battery changes are not considered as a warranty repair service. Batteries can be found at electronics stores, watchmakers or jewelry shops.

If you have other warranty & repair questions.

For warranty repair, the defective watch must be registered as soon as possible. You can simply contact us via contact form below or at hello@nordgreen.com. Please explain the error in-depth as possible. In case of evident defect, please attach visible documentation. In addition, let us know your unique serial number that you find on the back of your watch.

If your watch is damaged in a manner that is not covered by warranty terms, please email our support team via contact form or at hello@nordgreen.com and we will arrange out of warranty resolution for a reasonable fee.

Are your watches unisex?

Yes. All of our timepieces look great on everyone. However, typically 32mm is best suited for women, 40mm/42mm are better suited for men, and 36mm watches look great on both.

Watch measurements per watch and strap

Nordgreen straps come in one size only. We do offer different sizes of the straps such as 14mm, 16mm, 18mm and 20mm, that fit accordingly with the 28mm, 32mm, 36mm and 40mm watch heads, and they cannot be interchanged between each other.

You may check all of the detailed measurements of our straps here.

What if my leather strap is too short?

We are sorry to hear that, but luckily we do have XL version of the 18mm leather straps that suits our 36mm watches.
Please reach out to us at hello@nordgreen.com and we will be more than happy to help you out.

What payment option do you accept?

We accept American Express, Diners, MasterCard, Visa, PayPal.
For country specific payment options, please see list of payment options when checking out.

How can I get an invoice?

Your confirmation of the purchase is your order confirmation mail.
However, if you need an invoice for tax purposes, please reach out to us at hello@nordgreen.com and we will send the needed invoice asap.

Why was my payment refused?

When a payment is refused, it is typically due to one of three reasons.

There are insufficient funds in your account.
The card you are using is not issued in the country you purchase from.
Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for a quick solution.